When organisations design a new target operating model, attention often rushes to structure, technology and process. These elements feel concrete and therefore safe. Yet an operating model only works when the people and culture underpinning it are clear, consistent and aligned. That is why understanding the difference between values, behaviours, capabilities and core functions is not basic groundwork. It is the foundation that determines whether the operating model becomes a

In moments of professional transition or personal growth, many people reach a point where they realise that doing it alone is no longer the best or most effective option. The drive is there, the ambition is clear and the opportunities are within reach, but something feels missing. This is often the moment when a coach or mentor becomes a powerful companion on the journey. Both bring support, clarity and accountability, but in very different ways. A coach, on the other hand, i

Introduction In any change journey, conviction and adaptability are twin forces. The best change leaders understand that successful transformation isn’t about stubborn persistence or endless compromise, it’s about reading the landscape and knowing when to hold your position, and when to listen, learn, and evolve. Standing your ground can provide clarity and confidence to teams navigating uncertainty, but when overused, it can alienate and exhaust them. The art of leadership l

We acknowledge the role women play in the workforce this International Women's Day 2025