When organisations design a new target operating model, attention often rushes to structure, technology and process. These elements feel concrete and therefore safe. Yet an operating model only works when the people and culture underpinning it are clear, consistent and aligned. That is why understanding the difference between values, behaviours, capabilities and core functions is not basic groundwork. It is the foundation that determines whether the operating model becomes a

Introduction In any change journey, conviction and adaptability are twin forces. The best change leaders understand that successful transformation isn’t about stubborn persistence or endless compromise, it’s about reading the landscape and knowing when to hold your position, and when to listen, learn, and evolve. Standing your ground can provide clarity and confidence to teams navigating uncertainty, but when overused, it can alienate and exhaust them. The art of leadership l

Mondays often come with a long list of competing demands. As leaders and managers know the challenge: how do you motivate staff when we...

In the ever-evolving landscape of modern business, one toxic habit continues to undermine teams and stifle progress quietly:...