When organisations design a new target operating model, attention often rushes to structure, technology and process. These elements feel concrete and therefore safe. Yet an operating model only works when the people and culture underpinning it are clear, consistent and aligned. That is why understanding the difference between values, behaviours, capabilities and core functions is not basic groundwork. It is the foundation that determines whether the operating model becomes a

The festive season is a time for relaxation, celebration, and connection. However, as the New Year begins, it’s not uncommon for...